FAQ - Frequently Asked Questions

Frequently Asked Questions

Orders

How do I place an order?
Add the items of your choice to your cart, then follow the checkout steps. You will receive an email confirmation once the order is validated.

Can I modify or cancel my order?
Modifications and cancellations are only possible before your order has shipped. Contact us promptly at belevawil@yahoo.com.

Shipping

What are the delivery times?
Our products are shipped directly by our suppliers. Estimated delivery times are:

Canada and the United States: 7 to 15 business days
Europe: 10 to 20 business days
Rest of the world: 15 to 30 business days

How do I track my order?
A tracking number will be sent to you by email as soon as it ships. Tracking information may take 2 to 5 business days to become available.

Do you ship internationally?
Yes, we ship to many countries. Fees and delivery times vary by destination.

Returns and Refunds

What is your return policy?
You have 30 days after receipt to request a return. The item must be in its original condition, unused, and in its original packaging.

How do I make a return?
Contact us at belevawil@yahoo.com. The return address will be provided to you by email upon approval of your request.

When will I be refunded?
After receipt and inspection of the return, the refund is processed within 10 business days to your original payment method.

Payment

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal and other secure payment methods.

Is my payment information secure?
Yes, all transactions are secured and encrypted via the Shopify platform.

Products

Is the quality of your products guaranteed?
We carefully select our suppliers to offer you quality products. If you are not satisfied, contact us and we will find a solution.

An item is damaged or defective, what should I do?
Contact us immediately at belevawil@yahoo.com with photos of the item. We will offer you a replacement or a refund.